Frequently asked questions
Answers to common questions on Canyoon: how to order, cash on delivery, delivery times and fees, and returns.
Ordering and paying
4 questionsHow do I order?
Add the product to your cart, then enter your name, mobile number and address. No account needed. We call you to confirm before shipping.
How do I pay?
Cash to the courier when your order arrives.
Can I check the item before paying?
Yes, you can open and check the parcel in front of the courier before paying.
Do I pay anything if I refuse a parcel?
You can refuse a parcel at no cost if it arrives broken or defective, or differs from its description or photos. If you refuse it without a reason like these, we may ask you to pay the shipping fee or part of it.
Shipping and delivery
3 questionsWhen will my order arrive?
The delivery date is shown on the product page and in the cart for your governorate, excluding Fridays.
How much is shipping?
Shipping depends on your governorate and the warehouse shipping the item, and shows in the cart before you confirm. Some products ship free.
Why does my order come in several shipments?
Because the items come from different warehouses. Each shipment arrives separately and you pay for it on receipt.
Returns and your order
3 questionsCan I return an item?
Yes, within 14 days of receipt if unused and in its original packaging. See the returns page for details.
How do I change or cancel my order?
Message us on WhatsApp at 01120977457 before the order ships.
Where can I see my order?
On the "My orders" page on the device you ordered from, or message us on WhatsApp with your order number.